Seven days, no conditions. If HairstyleAtlas did not do what you hoped, email us within seven days of the charge and we refund it in full. Some tools in this category void your guarantee the moment you generate an image. We do not. This page is short on purpose.

1. The Guarantee

You have seven days from the date of a charge to ask for a refund of that charge. We do not ask you to justify it, we do not measure how much of the plan you used, and we do not deduct anything for the looks you rendered. If it was not right for you, that is reason enough.

2. Generating Images Does Not Void It

Rendering looks is the entire point of paying, so using your allowance cannot cost you the refund. Whether you rendered nothing or every look in your plan, the refund is the same amount: all of it. Downloads you already saved are yours to keep.

3. What Is Covered

The guarantee applies to:

Your first payment on any subscription plan, monthly or annual
A credit top-up, within seven days of buying it
A renewal you did not expect - see section 6
Any charge that is plainly our error, at any time, with no seven-day limit

4. How to Ask

Email our support address from the email address on your account and say you want a refund. One line is enough - you do not need a reason, a form, or a call. Include the date of the charge if you have it, which makes it quicker to find. There is no cancellation flow to click through first and nobody will try to talk you out of it. If you want to tell us what went wrong we will read it carefully, but it is not a condition of the refund.

5. How Long It Takes

We action refund requests within one business day, usually the same day. Once we issue it, Stripe returns the money to the card or account you paid with. Banks take their own time: expect it to land within five to ten business days, and a little longer for some international cards. You will get an email from us when the refund is issued and Stripe will send its own confirmation.

6. Renewals

We email a receipt every time a subscription renews. If a renewal surprised you, tell us within seven days of that charge and we refund it in full and cancel the plan. Cancelling before a renewal is always the cleaner route, and you can do it in two clicks from billing settings at any time.

7. What Happens to Your Access

A refund ends the paid part of your plan. Paid access stops when the refund is issued, your subscription is cancelled so nothing charges again, and your account drops back to the free tier. Your account and your library stay where they are - a refund does not delete anything. Renders you already downloaded remain yours, and if you subscribe again later your library is still there.

8. Credit Top-Ups

A credit top-up is a one-off purchase and does not renew. It is refundable on exactly the same terms as a subscription: seven days, in full, no conditions, whether or not you have spent the credits it added.

9. Pre-Launch Purchases Refund Themselves

While HairstyleAtlas is in pre-launch, checkout takes a real charge to confirm genuine intent and then refunds it automatically and in full within moments, without you asking. You keep your place on the waitlist and any launch benefit described at checkout. The money returns to your original payment method and typically appears within five to ten business days. If a pre-launch refund has not reached you after ten business days, email us and we will chase it with Stripe.

10. After Seven Days

Past seven days we do not refund as a rule, and cancelling is the right move instead: it stops the next charge and your access runs to the end of the period you already paid for. That said, if something genuinely went wrong - a duplicate charge, a plan you were charged for twice, a service failure on our side - write to us anyway. We would rather fix it than hide behind a date.

11. Chargebacks

Please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes weeks to resolve, where an email takes a day and gets you the same money. We have never refused a refund inside the seven days, so there is nothing to gain by going the long way round.

12. Your Statutory Rights

This policy sits on top of the rights you already have under consumer law, including any statutory right of withdrawal where you live. It does not replace them or limit them. Where the law gives you more than this policy does, the law wins.

13. Contact

Refund requests and any question about a charge go to our support address, and a person answers. This policy forms part of our Terms of Service.

Refund Policy